In November, I was booked to fly CGN-VIE-TIA on OS. Unfortunately, the Austrian Arrows plane developed technical problems and I was re-routed via MUC and MXP on LH and AZ, with a very short connection time in MXP due to late arrival of my flight from MUC. Predictably, my bag got lost in MXP and I arrived in Tirana without my luggage, which was delivered to my hotel on the next day. LH was again very professional about compensation and paid for the shirt and toiletries I purchased in Albania, despite the fact that the receipts did look quite dodgy (handwritten, in Albanian...). I was quite impressed with their customer service.