Hi,

given all the posts about how LH is rude and their customer service sucks, I thought I'd share with you a very positive experience that I had with LH yesterday.

I flew into Frankfurt from the US, and my bag did not show up at the baggage claim. I filed a missing luggage report, which was very quick and easy (no lines, friendly agent). I also received a €100 ($125) cash compensation on the spot.

My bag was delivered about eight hours later at my German address.

I understand that luggage problems or delays can happen sometimes, and I think Lufthansa is really handling this situation very professionally. This is actually the first time that LH has lost a checked bag of mine on at least 100-150 LH flights in the last few years.

I also thought that the €100 compensation seems almost a little "too" nice/unexpected. Is this provided to all PAX? Or might it have to do with the fact that I am a SEN?


Happy Holidays,

sfosenkid