Originally Posted by tnarg-lax
I have a related question. Last week, was flying EWR-LAX with a connection in DEN with Mrs. tnarg-lax. The EWR-DEN flight was delayed because the incoming aircraft was late coming from ORD by about 2 hours. Needless to say, we misconnected on the DEN-LAX flight, which happened to be the last of the night. So we had to overnight in DEN. No accomodation or compensation was offered other than boarding passes for the first flight out in the morning. I booked hotel room and paid for cab myself obviously.
FYI, this was on paid F tickets (A fare IIRC, if that's what they consider "discounted"), and I'm a brand-new 1k.
Should I be due any compensation?
I think that's really bad service. UA should have been proactive in EWR when they realised this was happening (it's not a surprise to them when a plane leaves 2-hours late because the inbound is late...this is easy to figure out well before the late plane arrives in EWR). You should have been rebooked from EWR on a non-stop to LAX or offered a cab to JFK compliments of UA and booked on a flight from JFK to LAX non-stop.
But too often ground agents just want to send you on to your next stop so you become someone else's problem.
All that said, you should have been offered a hotel and meal vouchers in DEN provided this was not weather related (that always gets them off the hook). But from a Customer Service perspective for 2 pax traveling on First Class tickets (even if it is A, it's still an expensive ticket and you're still a valuable passenger) they should have paid for your hotel anyway.