Originally Posted by knifeandfork
As we say in London, rules is rules.
Whether you like it or not, the standard drill for BA Lounges, especially if you're trying to access the T1 or T4 LHR F lounges on a non-F BP, is to get your status out. If you do that, you'll never have a problem.
The true character of an airline and its employees is not determined by their response to normal events but how they handle unusual events -for example, when a Explat forgets his card at home. Why deny a valuable customer service that they would otherwise be entitled to? Its just indefensible.
Those dragons are nice when there is no reason not to be and often vicious when grace and understanding would helpful. Perhaps BA teaches its employees to act badly when things go wrong. It would at least explain some of the situations that I've seen.