Originally Posted by nldogbert
Hi,
I actually am currently based in Germany for about 1 1/2 months. I applied recently for the Payback card, but will only receive the real card in a few more weeks. I tried using the card at the Aral tank station, but they could not enter the membership number which I got online. Since my German is not that good, I was wondering if it is possible to send in my receipts and claim for uncredited points?
Thanks.
i have taken to a Karstadt store, my receipts when this did not be credited. they did credit me and stamp the original receipts with a big notice (in german language) 'payback points issued for this purchase'. maybe you can do the same this way.