Regarding post #61
The corporate cc sent the 'dispute' documentation with Marriot's response.
It included the following statements from the "Charge Back Specialist":
"These are charges with services already rendered, therefore, no credit is due from the hotel. Services were rendered and we are due these funds."
Consider for a moment that I made the effort to contact the hotel to discuss the matter and never got further than the AR rep. The 'appropriate department' never called me back even though the AR rep did after contacting them.
The evidence and/or justification was never presented for rebuttal. The dispute response 'hides' behind the 'services already rendered' statement with no explanation or justification. So what does this say? "We say you did it so you did it." I'll say it again, I did not smoke in their room, hotel or building so there is no evidence.
What this is telling me is that smokers are really not welcome at Marriott properties, even if you follow the rules. Not just 'don't smoke in the building' but don't bring smoking materials with you into the building and don't smell like smoke in the building, nothing that could be remotely construed as evidence of smoking. That's all that I can conclude. This may be a welcome thing to many of you but I think that the wrong message is being communicated here. It really smacks of a discriminatory act when there is no attempt at a dialog what-so-ever. I would much rather just have them say "no smoking materials at all" in their building. That way anything related to smoking is a clear violation and everyone is on common ground.
I really debated posting anything else here because, in a way, I may be serving Marriott's purpose. But I started it and I'll follow through.
Will I be avoiding Marriott properties in the future? No. If that's where I need to stay for whatever reason (corporate functions, etc) then that's where I'll be.