Originally Posted by thesilb
Any recent stay experiences here?
We're going for 10 days next November, and are so far booked in at a rack rate of 750 AED + 21%, then using 6,000 points per four night block for the upgrade to the suite.
Thanks for any updated guidance on this property!
Ten days in Mendoza is about 5-7 days too long - in my opinion - especially in November when it is extremely hot.
I have just returned from two separate visits to the PH Mendoza and while it is an OK hotel, it is not in the same class as (say) the PH Saigon, PH Melbourne. It is nowhere near the starndard of the PH Buenos Aires, Milan, Paris.
The hotel is actually a casino and I have come to the conclusion that hotels that are in the casino business care more about their casino than they do about the hotel business.
As a Diamond, I was given an upgrade to an Andes View Room - which is identical to all standard rooms except that you can see the Andes (as opposed to the park) if you look very hard thru the window.
Some examples of the service (or lack of service) issues that I experienced were:
* I had to chase up the Diamond amenity.
* There were some discarded empty water bottles in the corridor near the lift that remained there between the time I went to dinner and the time that I went to breakfast the next day
* Serveral international calls that were directed to me from the US were just not answered. When the phone was answered there was a voice message in English stating that no one was available and that the caller should "try again".
* There was no salt or pepper on the tables at breakfast on one morning
The taxi situation is somewhat of a mess.
Yhe gym and spa are open to the public (or some membership arrangement) and can ve very crowded.
The PH concept is a tad misapplied in Mendoza and I know HR hotels (e.g. Kyoto) that would have a much better claim to be PH.
It is not a BAD hotel - just not a great one.