Originally Posted by xj47

I'm guess you're a believer in the "don't make eye contact unless it's me looking down on you" school of customer service?

I think F should be about the physical amenities and the best, as in most plesant, friendly and engaging, FAs. If you have work to get done, then service doesn't matter as much as being left alone -- which is also fine. But if you're going to engage a service worker, don't expect her to act like a robot. It's no fun.