I join with most of you in finding the TSA shoe carnival and liquids look-see a time wasting joke, and finding the general attitude of TSA'ers frequently less than curteous. However, yesterday I saw TSA go above and beyond duty. My parents (mid 70's) were on their way from EWR to MIA for the week. At about ten yesterday morning my cell phone rang, showing an incoming call from my father. When I answered an unfamiliar voice identified herself as Newark TSA (my first thought was that I would have to bail my folks out for having lost patience with TSA antics). She said that this cell phone had turned up, and asked if I knew the gate its owner was leaving from. I didnt know the gate, but could tell her their names and that they were on a Continental flight to MIA. She left me the number for Newark TSA lost & found, and I thought well that's ok, they can pick up the cell phone on their return next week. When I called my parents later in the day to share the good news --- TSA had the phone and was holding it at EWR -- I learned the rest of the story. As my parents sat on the plane waiting for the doors to close, someone (not sure if it was TSA or CO GA, at this point) walked up to them, addressed them by name, and returned the phone. Then the person left, the doors closed, and they were off . Someone had inadvertently picked up the phone from screening, leaving behind another, and had returned later to swap them. But the main story here is that TSA took the initiative to track me down, apparently by calling speed dial numbers until someone answered, and to walk the phone to the gate and onto the plane ready to close doors and push back. Kudos to Newark TSA for this one.