You still didnt answer my question, "how many times have you experienced slow checkin staff from any other star alliance member or the flight was delayed without any information provided?" Please don't tell me you have never experienced "DELAYS, POOR CHECK-IN & BOARDING." with any other airline within the Star Alliance group.

I have flown with them this year approximately 10 times in Europe and to Brazil, maybe 2 out of 10 flights were delayed 45 minutes and the rest were on time. But I find this normal within the airline industry.