Originally Posted by christep
Personally I think over 8 years of regular CX flying I have praised about 8 cabin crew by name to Customer Relations, and only felt the need to name 1 in a negative way.
Indeed, my experience is that if you have to deviate much from that type of ratio, one shouldn't be flying that airline. And I make it a point to always follow through on the positive ones. One the negative ones...I always wait a couple of days before I write anything to make sure I'm really sure I want to do that.
Steve