Originally Posted by hungry_joe
Funny, I keep telling the people I work with that most of the passengers that come through the checkpoint are great people. It's the one or two percent that are idiots or jerks that can make the job unpleasant. Seems we have nearly the same opinion of each other.
There's that whole "incidence of contact" scale.
That is, the number of screeners potentially bothered by one bad passenger is generally far less than the number of passengers bothered by one bad screener.
At the TSA, when a passenger asks a question or challengs an action/status, "the customer is rarely right" in the eyes of a sizeable proportion of screeners. Does the TSA treat passengers as customers? No, they consider the flying public to be potential terrorists, criminals, idiots and babies of some sort or another.
Another case of rhetoric not matching the reality.