Had my worst CX F crew ever onboard LHR-HKG the week before last. Could tell the moment I boarded when the IFM didnt welcome me onboard by name and just said "second aisle turn left!" when there were FAs ready to do the F class ushering (it was the awkward A346). Cabin crew in F were not welcoming and service throughout was sloppy and forgetful. Had to actually use the bell several times -- was told that many service items are "now on request" only. This is UNUSUAL! but I tend to agree with "expect nothing" as you will then be surprised!

Two days later on HKG-BKK had the best J crew in a long while ... just goes to show that CX is best at inconsistency .. service and aircraft. When they are good, they are very good. And when it is not so good ... well .....