Originally Posted by MADflyer
Yes, they state that. Then they link to a page with fees on their website that seems to only show the per peice price. This would lead one to believe that they only charge out at 15 kg increments meaning that one kilo over would pay up to the next level.
This type of confusion is exactly how Ryanair makes their money. They change the rules constantly and then contradict themselves on their own website. If you want to speak to a human being you have to call a toll number and then wait forever paying every minute.
They open first next week at MAD and I do not expect their agents to be to well trained as well. That has always been my experience in Sweden.
I can't answer your question but I can offer a normal price phone number for Ryanair +353 1 249 7791. You should be able to call that for considerably less than €0.67/minute!