At the risk of receiving the wrath of you guys, and to balance all of the negative reports, i thought i'd record my experiences at PHX

My travelling companion gets easily flustered at airports and despite me telling her about the clear bag rule for her cosmetics and creams, which were in small containers, she put them all in her handbag. Naturally she got selected for a bag search.
Now the TSA screener could have just dumped them, but he didnt. In a friendly manner he explained the rules to my companion, went and got a baggie for her cosmetics and gave her some friendly advice about avoiding problems at the next airport. She had 8 items in all, he let her keep them, and she came away feeling more upbeat about facing security again.
He was never threatening and kept a smile on his face.

He was a shining example of how screening should be done and i felt sufficiently moved to post it and tell you.
I hope Bart reads this, as there are others out there like him.