Originally Posted by jeffjfj
.... My solution would lead to people feeling that the company values its customers. If there were any resulting "expectations", they would be that the company would treat its customers well.
So some people want to vent. No one's forcing us to read these threads.
What a great idea, I'm walking into my local GM dealer today armed with your tactics! I've been buying Chevrolets from them for years, but now I realize that they should actually give me an Escalade this time, even though I'm only paying for an Impala. After all I'm a loyal long-term customer, so there shouldn't be any issue with it, right. They can give me the one they've assigned to their sales mananger.
