Originally Posted by uk1
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However, it's clearly a promise of a contract and it's bad form to welch on a promise and I assume you've pointed this out to them.
I don't think there is anything you can do other than embarass them.
Thanks,
I’ve written back and said I liked the original terms of my ‘guaranteed reservation’. As it’s the same (very charming) guy I made the reservation with, and he’s obviously been told by the hotel to get back to me and amend the booking with the new terms, I’ve tried to politely say that I am aware that he originally contacted the hotel and got the rates from them directly. I also mentioned that as the hotel gave him the rates, which he then guaranteed, the hotel should be able to take responsibility for/and honour them.
There shouldn’t be too many other cases like mine, hopefully they’ll take it on the chin.