Originally Posted by jeffjfj
... it's about the perception of customer service. My solution would lead to people feeling that the company values its customers. If there were any resulting "expectations", they would be that the company would treat its customers well.
Ahh, well, I can see your point, but perceptions are a tricky thing. MY perception of customer service isn't affected by where the staff sit. Infact some of my best conversations on a plane have been with off-duty or deadheading staff.
I really couldn't care less where they sit. Especially since I know they didn't bump anybody to sit there. If I'm lucky enough that my work allows me to sit up front (or more likely upgraded) then I certainly don't begrudge them having their job allow the same thing.
If all it boils down to perception then everyone here will have a different view on the matter and nobody's going to convince anybody of anything.