FlyerTalk Forums - View Single Post - Is there any point to the 1P phone #?
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Old Nov 11, 2006 | 3:17 pm
  #7  
Phoenician Aviator
 
Join Date: Sep 2005
Programs: United 1P, AA Plat, US Gold, SPG Gold, Hilton Silver
Posts: 830
I think some of the posters are missing the point. The question was not whether service from the 2P "line" is different from the 1P line, it's whether it makes a difference in whom the call is ultimately connected to.

I believe that UA's call routing technology is sophisticated enough to recognize the MP # and route to a 1P agent, regardless of the number dialed.
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