Originally Posted by Psychocadet
I had the same rule given o me, but I was told I could only change forward and was told by 3 agents and 1 supervisor I had to pay a change fee but no fare diff. I ended up cancelling my ticket and considered not flying AA anymore. The cange was 50 min but was not acceptable to me.
That is a shame. All three agents and the supervisor were
WRONG!. You are entitled to any of these:
- Fly on different flights that same day
- Leave a day earlier (on any flight you want as long as there are seats available (fare class does not matter)
- Fly a day later
Don't leave AA over this. Print out rule 240/80 and read it to the agents next time
here is the pertinent part:
Protection For Schedule Change
Passengers are to be protected by one of the following polices:
1. On AA flights in the same inventory/date as ticketed, if available. If same inventory is not available, rebook in the lowest available inventory in the same cabin as ticketed. If a flight is not available on the same date, or is not acceptable to the customer, they may be rebooked on the previous or next day. Customers may be rebooked over a different routing (same origination and destination) as long as it is a valid routing for the fare being used.