Originally Posted by jmr50
What I mean by the title is: since changing from 2P to 1P, I've tried both phone numbers a few times, and gotten the same (better) experience. Since I've got the 2P number in memory and speed dial, is there any point in memorizing the new one? Is it just enough to dial 2P's # and enter my digits?
-jmr50
If your experience is that 2P = 1P, then you must have been the luckiest 2P alive...
IME,
every call to the 2P line involved (a) going through an extended phone tree, where I was asked for all of my itin information, and (b) being routed directly to the ICC. Every time. As a 1P, so far, every call (a) is routed directly to a CSR after entering my M+ number and chosing dom/int'l, and (b) goes directly to a U.S. based CSR. I'd almost trade in the 100% RDM bonus for this alone!
About the numbers, though, it doesn't matter which one you dial. After you enter your M+ number, you'll be routed to the proper desk based on status.