Originally Posted by MikeMpls
Sounds like some of them are emulating the TSA model of "customer" service.
Was she a KLM employee or an airport employee, or are they evolving a Euro-TSA to handle this stupidity?
I would start out with Talk-to-Us but also snail mail a copy to NW (2nd day air would make it stand out) and try to find a KLM address in AMS to send a copy to as well.
LOL. Actually TSA constomer service is as follows:
You're sent to the security checkpoint to determine if some of the new devices they've installed pose any health hazard. Once you arrive with your orders + Department of Health and Human Services ID in hand, they tell you that you can't go near the machine you're supposed to inspect because it's "super secret" and matter how many variations on your security clearance you provide, they look upon them with blind eyes...alas bureaucracy at its best. This was my most recent experience at DCA.