Originally Posted by DJ_Iceman
I've seen this happen at LAX before, so it's obviously not a one-time situation that can be blamed on computers going down or some such nonsense.
Agreed -- I think they don't plan their dispatch or customer-service staffing numbers right, and the lines back up. If the Gold desk gets so crowded, I can only imagine what's going across the driveway at the "general" desk...
