Originally Posted by qasr
No worries!
I have totally given up on the voice email. It gets routed to seemingly the worst agents even India has to offer. MP in the US seems to be great though! ^
I concur. I used to email all the time and I never even bother any more as the response is more infuriating than the reason I emailed in the first place.
If I have a serious issues (specifically with upgrade instruments) I call MP and they typically immediately understand my issue and are agreeable and friendly in working to a resolution.