Originally Posted by gldwebs
You are right that it is one ticket - not reservation - which I did not know when I booked. The odd part was that NWA.com showed it being applied to the entire reservation. If I knew it was only 1 ticket I would have either:
I did send a thank you email to NW for the excellent customer service to make sure the agent gets the credit he deserves.
That's what I kept going back to, in your story... why would one side of the system calculate the amount to one value, and another side of the system calculate it to another value?
The irony would be if the RA was disciplined for not following protocol by the letter... or he might have said that, to make you feel they were bending the rules, to make you feel better.
Steve B.