My experience with their "customer service"... I opened an online savings and checking accounts, after much red tape. Their "security" features for online access are real painful. The name on the ATM card has a typo. 2 months later I get the statement and notice the interest is only 0.25% instead of 5%. I call to complain. They blame it on me. So I hang up and call again, asking for them to give me my interest properly. Same answer so I ask them to cancel. They transfer me to the closing desk. The IT savvy rep actually confirms that they screwed up. Too late by now.