Compliments are too rare in this world so I wanted to make sure I let it be known I had great service from my first phone call to Continental.

I'm a Delta flyer as I live in Atlanta, but in order to get to El Paso on a decent fare, I'm connecting in IAH to a Continental flight. My corporate travel agent booked it, and I couldn't attach my DL number to my CO flight or choose seats on continental.com. A quick, friendly phone call to a gentleman named Ian took care of all of my needs. He was in Utah, not India, and was so helpful!

I don't know if this is unusual or you all are accustomed to great phone service, but Delta could learn a thing or three from this.

Almost makes me wish I still lived in Houston.... almost.