Originally Posted by Fredd
You seem to be demanding at least as high a standard of the passenger as of the "professional."
Fair game to enact any legislated penalties (e.g. verbal abuse of a federal employee) against an abusive customer, but what you're suggesting differs only in degree from taking the customer out behind the terminal and beating the stuffings out of him.
I think when it comes to abusing people verbally, it's fair to expect both sides to adhere to the same standard.
Just like here at Flyertalk.