I finally got my second voucher as a Senator and booked the upgrade right away. First checked the availability online and I could have either upgraded my booking or booked a business class award on the Lufthansa website.

Called M&M Nordic in Sweden and they first wanted me to fax them copies of the vouchers. Also I was told that both LH744 and LH745 are full in I class and that if they waitlist me, it will be a mileage upgrade.

I wasn't happy with the answer and called M&M Germany - was upgraded right away and she didn't even need the voucher numbers as they were in her system.

Also M&M USA and M&M Germany still say SQ has 1 F award on the flight that I want but the Nordic one can't find the seat.

If anyone could e-mail me the German Senator service number, that would be greatly appreciated. My SEN material only lists the Nordic number - they seem to be somewhat incompetent with some issues.