Originally Posted by MiamiBeach
.....
- Put reservation 1 on hold DCA-DFW
- Put reservation 2 on hold LAX-SFO
- Open reservation 2 back up, hit cancel
- Cancellation Notice comes up saying "Are you sure you want to cancel the selected reservation?"
- I forgot about that screen and opened other tabs in Firefox.
- Eventually I open up reservation 1 (DCA-DFW)
- Close that tab
- Go back to the other tab that has the cancellation notice and absolutely no details about what I am canceling.
- Click Yes.
- Go back to My Reservations.
- Reservation 1 and not 2 is canceled.
....
Great summary! ^
Unfortunately, most of the web sites are not designed for tabbed browsing. They only recognize one session from your computer. Therefore, when you click on cancel in step 9, it cancels the most recent itinerary opened in step 6.
From AA computer record, you did cancel yourself.
If you must access the same web site using another screeen, you should use a different browser. I use both IE and FF precisely for this purpose. This doesn't help you now but hope it will help in the future.