I am in the middle of a DONE5 booked through AA. I went to "My Reservations" on aa.com today, my booking was missing which I thought was odd, so then I pulled it by PNR and it showed "CANCELED". I started to panic and called the AA RTW desk and asked for the agent I always work with. She said the record history shows that I canceled the reservation last night on AA.com, and while I did cancel a couple of reservations I had on hold, I am pretty sure I didn't cancel the RTW trip. I am still shocked that this can even happen, but what can I do at this point...
There's 2 of us travelling together and the other record is intact.
I have 10 segments left (out of the original 20), and the AA agent was able to get everything back except for 2 segments that no longer have D availability:
- JFK-SYD AA7366 (QF108) F3A3Z0P0J9C0D0I0U0 This is part of a transit from South America SCL-JFK-SYD.
- DUR-CPT BA6312 (operated by Comair) J9C0D0I0Y9B0... There are 5 other friends of mine booked on this flight (all in economy except my RTW partner) which is the only one that day. We were all booked on a later flight which was canceled and merged with this flight, which explains the low availability. The seat map shows only 1 seat assigned in business (my partner) and 8 in economy (4 of which are from my party).
I am now waitlisted for both of these flights. First flight is in mid December, second one in early January.
I called BA RTW to see if they could do anything with the Comair flight since I was holding a confirmed seat the night before and they said no, because it's a codeshare flight.
The AA RTW agent sent a message the the "oneworld lead" to see if they can do anything about the QF flight, but I won't hear back until Monday.
Worst case I guess I could take DUR-CPT on my own the following day, but I am not sure about what I can do with SCL-JFK-SYD at this point. I am hoping that Qantas comes back with good news next week, but if not, can I take the following day's JFK-SYD flight? This would give me a 36 hour transit in NYC which is not allowed. I can't get on another LAX-SYD flight because I have no more segments. Another option would be to move both our flights back one day SCL-JFK-SYD, but if we do that we'd give up seats on our current flights (SCL-JFK is only J5 at this point, and of course my friend's seat on JFK-SYD) not to mention, spending one less day in SYD.
Anyone have any suggestions?