Originally Posted by AndDee
An apology is not good to me, I have chosen Premium Economy based on what is advertised on their website. I intend to have several drinks and expect to have the 42 below cocktails and the choice of the business class wines etc.
A lenghty apology doesn't really mean much to me after I have paid $$ for the service I haven't received. I would be expecting either a refund or some points!
Fair enough - but the only way for NZ corporate to know about it is if someone tells them.
Certainly it would be worthwhile taking the printouts from the website with you, just in case....