I just do things wrong I guess. I've tried olci and not doing it. I was gold for 2 years and been Diamond (5 stays since) for 2 months and I have NEVER and I do mean NEVER received an upgrade! I ask and they always say - sorry sir there are no upgrades available. I get breakfast and/or lounge access so it isn't a huge deal but you would think surely once it would happen? Staying at the Waldorf in London and the TPA airport Hilton next month so hopefully?