Originally Posted by AndDee
A lenghty apology doesn't really mean much to me after I have paid $$ for the service I haven't received. I would be expecting either a refund or some points!
Don't hold your breath waiting. I got nothing other than an inane comment that bookings are high for premium economy.
While I am still reviewing plans, there is a good chance that this plus some other issues has cost NZ a significant amount of international business travel from me.