Originally Posted by ajnz
TiggerK - exactly. I held the FAs to it on the LAX-LHR sector in PE, and while it certainly didn't make them very pleased with me, I got what I asked for. Admittedly, I didn't ask for champagne, except at pre-departure, which was refused. Nobody has provided clarity (including Air NZ) on whether that's included. I thought it was.
A complaint to
[email protected] has resulted in a lengthy apology from them about it.
Having only flown it once, I'd fly it again, but only if they get the service inconsistencies fixed. Currently looking at it for AKL-LAX-AKL in Dec.
aj..
An apology is not good to me, I have chosen Premium Economy based on what is advertised on their website. I intend to have several drinks and expect to have the 42 below cocktails and the choice of the business class wines etc.
A lenghty apology doesn't really mean much to me after I have paid $$ for the service I haven't received. I would be expecting either a refund or some points!