I have a mutual fund account also (that was re-instated after inactivity back to the mutual fund). We each have a hhonors card with our name and the account number. Can't uou use this at check-in?
Originally Posted by flyerer
This issue drives me crazy. I can't change the names on HH webscreen because "designated HH member" name is hardcoded by our HH#.
We both travel, but when I travel (the "spouse" according to HH) I have to deal with snooty desk clerks who ask when the designated HH member will check in! So few clerks actually know the mutual account rules that I have to decide whether to educate them and waste my time arguing with an idiot or just mumble and look away.
When we both travel the same night and different cities, only the primary name credits will appear. Diamond desk alternates between saying we don't have a mutual account or just promising to fix it and then hoping I'll forget. It takes an average of 4 encounters, all initiated by me, to get one night fixed properly. They claim it is a programming issue they cannot change - give me a break.
Keep throwing fits because it will let them know I am not the only one upset.