Originally Posted by weero
Upon check-in, yes it works. But never so far had I got this working ahead of time. Not with SWUs, nor CR1s, nor 500 milers, nor miles, nor paper certs. So where do you call to get it right?
Once I had upgraded online, where it took all the upgrades out of my account. So I called 1P reservations, and the agent fixed it so that my mileage upgrades were taken from my account, and hers were taken from her account. Another time, I did it all in person at ORD ticketing.