I did a few different searches on FT for this, but couldn't find info. I also searched aa.com and couldn't find the info there either. With that being said, I was on an American Eagle flight (PIT-DFW) this past weekend. After reading the connecting gate information, the flight attendant came over to my seat and the following exchange took place:
FA: "Hi Mr. MeLike2Travel. I wanted to make sure that you got your connecting gate information ok."
Me: "Yep, I sure did." (with puzzled look on my face because I didn't have a clue why he would come specifically to my seat when there was a plane full of other people)
FA: "Also, since you're Executive Platinum (which I'm not....I'm plat, but anyway) would you like a complementary snack box or pillow and blanket?"
Me: "I didn't know they were complementary for elites."
FA: "Most people don't know. Would you like one of them."
I ended up telling him no because I didn't need either of the items. Surprisingly, as I exited the plane he said "are you sure you don't want anything." He really went out of his way to try and give the items to me. I had no idea of this perk, and have never been offered this on any Eagle flights. Is this something new? Have others been offered this? Is it documented somewhere? Again, I did some searches both on aa.com and FT without finding anything related to this.
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MODERATOR'S NOTE
June 2011 Update: This benefit has apparently been rescinded for PLT / Platinum members:
http://www.flyertalk.com/forum/ameri...-6-1-11-a.html
May 2011 Note: While not necessarily definitive, given the level of confusion amongst both FAs and Customer Relations reps about this policy, the following is consistent with the experience of most FT members:
Originally Posted by
docr775
back in august I sent an email to AA asking about a clarification on the policy. Here is the answer. I have printed it and I carry a copy with me. I only had to show it once.
August 22, 2008
Dear Mr. docr775:
Thank you for contacting Customer Relations. We appreciate the opportunity to address
your concerns.
Executive and Platinum member, customers connecting to or from AA and
oneworld Alliance First Class, Business Class, Uniformed Military and AAirpass
customers may be offered complimentary beer/wine and either a $2 snack or a Snack Box,
when requested on American Eagle. Family members traveling with Premium Customers may
also receive complimentary items. If a flight attendant does not have the appropriate
paperwork to identify these customers, customers may be asked to show their boarding
passes or AAdvantageŽ membership cards.
We look forward to serving you again soon.
Sincerely,
<employee name redacted by moderator>
Customer Relations
American Airlines
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dstan
AA Forum Moderator