FlyerTalk Forums - View Single Post - what is wrong with the 800 number?

Oct 30, 2006 | 10:46 am

#5

Tractor Boy

Join Date: Oct 2001

Posts: 1,987

There has apparently been a huge jump in call centre volume since the recent "enhancements" by AE due to:

1) problems with the online booking system
2) panicking customers trying to use miles

It's not fun for anyone including customers or staff at the call centre.

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