Experience with Exec Club
SAticky just posted a listing. I am just posting my own experience directly as a letter I sent to BA Customer Service
I am trying to book an award ticket from JFK to Manchester with a stopover in London Each time I go through the process, the system says that "a flight that I BOOKED WAS SOLD OUT DURING RESERVATION" BUT WHEN I REPEAT THE PROCESS THE SYSTEM SHOWS UP THE SAME FLIGHTS and again does not allow me to book them This is most unfair since you now charge for amendments to telephone bookings You cannot at the same time charge for a servivce and then provide a faulty online service Many gold card memebrs and others (see flyertalk.com where I will also be posting this as also to Busienss Traveller) have complained of similar experiences I suggest you suspend your aggressive attempt to use online services to save money till you get things right. Inj the inetrim please advise me what i am expected to do I can promise you that having seen availability when attempting tro book, being told later that seats will nto e available will really make me feel cheated.
I am exasperated with BA and know that I am not the only gold card memeber in this position Uniquely for any other carrier ( I am also gold with Lufthansa and Air France) I am unable to use points to upgrade even myself unless I book tickets directly thorugh BA -- which rules out upgrades whilst on corporate travel (unless through a "preferred Agent"; I use American Express and if they are not preferred then I really do not understand BA's business model). I am unable to use my points for anything other than flights (npo hotels nothing) Recently when trying to book a ticket with BA (economy) to New York my agent found that you were $1000 more than Virgin. And now this. I think I give up on BA After all I get flat beds in lots of other places now