I am about ready to pack it in with AVIS! Every week (Monday to Thursday) I fly in from LAX and rent with AVIS and every week it is the same story; dirty car, old car (the one last week had 30K on it!), smoked in car...etc, etc. By the time I get to the car I am usually too tired to go back and argue at the counter. A couple of times I sought out the manager and was given an upgrade (one time I got a $25 certificate). My file says "no SUVs or VANs" but about 33% of the time it is either one or the other. I hate to admit this but I think they won, I am just too tired to fight.... I am thinking of moving to one of the other vendors.

Anyone have an email address or phone number I can give one last try to talk some sense into them (corporate, marketing....janitor that has the CEOs ear??)