Scheduled out of IAD last Sunday at 5:25 pm to SFO. Got there 2.5 hours early and found the biggest disorganized mess of an airport I have encountered in a very long time. Very nearly missed our flight. Half mile long lines for everything, no line ropes/dividers etc. Complete chaos. I have been in 3rd world countries whose airports worked better than this.

Have the misfortune of being also scheduled to come through IAD on a flight back from Paris on a Friday (thank you ual for discontinuing the non-stop to Paris) and just last night heard a horror story about customs etc. at IAD. Aside from spending $400 to change the routing on two tickets any suggestions for dealing with what is seeming to be a chronic problem there? I had hoped this was a one time, especially busy, late Sunday afternoon anomaly, but I am beginning to fear that this is just SOP at IAD. Any tips appreciated!