Originally Posted by WineIsGood
Don't they just pour hot water from the coffee machine over a stack of rolled-up towels? Maybe it's hard to pour evenly. The one you had to wring out was probably countered by a nearly-dry one they gave to someone a couple rows back
What I've seen on UA flight (long time ago) was, they pour a glass of cold water over a stack of towels and microwaved them. Either case it looked hard to pour evenly...