Originally Posted by HeadInTheClouds
If I had a dollar for every passenger I've seen get into a nasty scene and swear to never fly that airline again, I'd be a very wealthy guy.
Yes, and I expect that about the same time the LAX to SFO passenger was being lost to UA for ever, at other airports around the country (and world) there were a few passengers swearing for all to hear that they would never fly again on AA, CO, DL, NW, WN, etc., and one or more of those disgruntled individuals will fly on UA in the future.