What can I say - they suck.

Booked flights for a mini-vacation to Miami. Leaving on a Wednesday. I'm off and my wife's a teacher, so I had to book in the evening. Return Sat night and had to book after the end of the Jewish sabbath.

Today Continental chose to cancel both flights and book me on earlier flights that we simply could not make. Called and was able to rebook on flights to Fort Lauderdale, but a major incovenience for us.

Now, if I had a problem with the original itinerary and needed to change it, Continental would have penalized me. But if they have a problem, they can change whatever they want and it's too damn bad. I told this to the agent, his supervisor and her supervisor and requested that since the return trip was booked in Y class, and I can automatically be upgraded as a Gold Elite, it seemed that Continental should automatically upgrade my wife to make up for our not insignificant inconvenience. They did everything but laugh at me. They let me know that they can change and do whatever they want to. They said they were sorry for my inconvenience, but too bad.

This for a Gold Elite booked in Y class. How many of you would run your businesses that way???