Last time booking the return for my award B/E tix, I finally, after about 55 minutes on hold waiting for the re-issue desk, got through and my cell phone died...the 331-day mark hit, it was a Friday night, at a bar at midnight, so no plug-in available. Luckily, I had warned her and she completed the itinerary without me! ^ But, I lost about 1.5 hours of drinking time...