Northwest

(There's a list)

1. Unlimited domestic upgrades.
2. On-line check in and boarding passes.
3. Generous bonus miles for higher tiers of elite.
4. Partner airline seemless upgrades (Continental).
5. On line reservation system relatively easy to use, both for paid and award travel.
6. Automatic upgrade processing and email notification.
7. Upgrades primarily designated for passengers, not employees.

Worst (There's a list)

1. No ff miles on cybersaver tickets.
2. Very difficult to get international upgrades, and accompanying fare structure restrictions.
3. Airline schedule doesn't match business travel needs, particularly since 9/11.
4. Inflexibility overall of gate/elite/reservation agents as relates to non-traveller caused disruptions. (Again reference 9/11 disruptions, Atlanta airport shutdown, etc.)
5. Steadily declining quality level of air travel in all classes of service. (meals, elite boarding, etc.)
6. Steady but noticeable increase in first class seat hold-backs.
7. Inconsistent process for gate screening; unavailability of screeners, placement of screening and boarding passengers together, etc.


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