Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, FB Gold, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,871
United Strong Point:
Ability to REQUEST an upgrade at any time. (Available upgrades then automatically GRANTED at 100, 72, or 24 hours based on status, fare basis, etc. No need to call in or log in at or after the appointed time.)
United Weak Point:
After booking, you can only input requests for upgrades using United.com for reservations that were made on United.com. I want to be able to request upgrades using United.com regardless of how the reservation was made (agent, phone, ... whatever).
Delta Weak Point:
Not being able to request upgrades until EXACTLY 100, 72, or 24 hours based on status, fare basis, etc. (It is frequently not possible to be at a phone or the computer at the appointed time. United provides for "advance" requests.)
Delta Weak Point:
No upgrades for L or U fares.