Originally Posted by Brobbel
What did you do to get this? Smiled to someone of the KLM/AF staff? Called them and was very nice to them - instead of complaining as almost everybody else?

Must be AF staff as KLM do not like people smiling or god forbid giving a smile back. I'm sure if I was to go to a funeral I'd see more people smiling than I'll ever see lounge dragons smiling.
It's sad to put it that way but, I've tried everything. Nothing can make them smile.