DL:

Best - Free CRC access for PM. Free unlimited upgrades for K+ fares for PM. 8 800-mile segment upgrades each 10k flown for GM (as opposed to 4 500-mile upgrades for elites on most other airlines). Free alcohol in the CRC. The delta.com website. The people who work at Special Member Services.

Worst - Inability to upgrade international fares less than M by any means at all. Absolutely the very worst policy DL has and it's won AA a chunk of my business. Inability to upgrade L and U fares domestically. Both of these poor policies are enforced, even when there are open seats in front. Just plain AWFUL. No international upgrades on the day of departure, even if one has paid a quailfying fare. STUPID STUPID STUPID. "Simply Good Business" philosophy, also known as "Simply Driving Loyal Customers Away to Other Carriers who Don't Have Simply Stupid Mindless Policies". Revenue Protection Unit, aka RPU - people who are hired to mind other peoples' business. It shouldn't matter how someone chooses gets from A to B, you should be grateful they selected your airline at all!

I'll keep flying Delta as the employees make up for management's deficiencies, but AA's piece of the Spiff Travel Pie is going to dramatically increase in 2002.

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"Those who would sacrifice liberty for safety deserve neither." - Ben Franklin

[This message has been edited by Spiff (edited 12-07-2001).]